Returns & Exchanges

At neue., we want you to love your skincare journey, which is why we offer a 30-day window for returns on products that don't meet your expectations. Items must be in their original packaging and at least 50% full to qualify for a full refund.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box and attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

4

Receive Your Refund

Once our team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing