Frequently Asked Questions

Everything you need to know about your neue. beauty routine.

Are neue. products cruelty-free and vegan?

Yes, all neue. products are 100% vegan and cruelty-free. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, even if it has been opened.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test before incorporating a new product into your routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.